We're a small team and we read every email. Whether you have a question about your results, need a refund, or ran into a technical issue — reach out and we'll get back to you within 1 business day.
For refund requests, technical issues, billing questions, or anything else — email us directly. We aim to reply within 24 hours on business days.
[email protected]To help us resolve your issue quickly, please include:
Email us at [email protected] with your purchase email address and we'll issue a full refund, no questions asked. We process refunds within 1–2 business days and they typically appear on your statement within 5–10 days depending on your bank.
This is usually caused by a browser session timing out during processing. Email us with the email address used for your purchase and the approximate time of your transaction — we can look up your results and resend them, or issue a full refund.
Yes — each optimization is a separate $7.99 purchase. Because each job description has different keywords the ATS scans for, a new optimization gives you a fresh rewrite tailored to that specific role.
No. Your resume text and job description are processed in-memory and not stored on our servers beyond the session. See our Privacy Policy for full details.
We don't currently offer bulk pricing, but if you have a specific need — for example, a career coach optimizing resumes for multiple clients — email us at [email protected] and we can discuss options.